Terms & Conditions
Welcome to Dolphin Coast Solar Solutions! 🌞
We believe in keeping things simple and transparent, so here’s everything you need to know about how we work, how we handle your information, and what you can expect from us.
Our goal is to make your solar and insulation experience easy, secure, and worry-free.
1. Introduction
These Terms & Conditions govern all services provided by Dolphin Coast Solar Solutions (“we”, “us”, “our”) including but not limited to solar installations, battery backup systems, polyurethane spray foam insulation, and related energy solutions. By engaging our services or using our website, you agree to these Terms & Conditions.
2. Services
We provide renewable energy solutions, including but not limited to:
- Residential and commercial solar power installations
- Battery backup systems
- Polyurethane insulation and related home efficiency products
- Maintenance and support services as agreed in writing
3. Estimates and Quotations
All quotations are valid for 14 days from the date of issue unless otherwise stated. Prices are subject to change due to supplier costs or other factors beyond our control.
4. Payments
- A deposit may be required before work commences.
- Final payment is due upon completion of installation, unless otherwise agreed in writing.
- Late payments may incur interest charges at the prescribed legal rate.
5. Warranties & Liability
- We provide warranties as per product manufacturer specifications (e.g., 10-year warranties on inverters and batteries).
- Dolphin Coast Solar Solutions is not liable for any loss or damage arising from misuse, neglect, or unauthorized modifications of installed systems, or external factors beyond our control (e.g., weather events, grid outages, supplier delays).
- Any warranty claim must be submitted in writing with proof of purchase and installation.
6. Customer Responsibilities
- Provide accurate and complete information for project planning.
- Ensure access to premises for installation and maintenance.
- Comply with safety guidelines as provided.
7. Data Collection & Privacy
We collect customer information (e.g., name, contact details, property details) for the sole purpose of providing our services and customer support.
- We do not sell, trade, or otherwise transfer your personal data to outside parties.
- Your data will only be used by Dolphin Coast Solar Solutions to communicate with you regarding your project, maintenance, and promotions relevant to our services.
- All data is handled in compliance with the Protection of Personal Information Act (POPIA).
8. Website Use & Content
Content on our website is provided “as is” and may change without notice. We make no warranties regarding website accuracy or availability.
9. Changes to Terms & Conditions
We reserve the right to update these Terms & Conditions without prior notice. The latest version will always be available on our website.
10. Contact Information
For any queries about these Terms & Conditions, please contact:
Dolphin Coast Solar Solutions
Email: [email protected]
Phone: 073 615 5068
